E-commerce
Post-purchase support, order inquiries, and return requests directly in TikTok DMs with automated status lookups.
Creator-led commerce
TikTok messages, in the same inbox as everything else.
Direct messages and comment threads from your TikTok Business account, threaded into the same view your team uses for WhatsApp, Email, and Instagram. The 48-hour reply window stops surprising you.
Everything TikTok messaging can do.
Real-time DM management to AI-powered automation, all from one place.
Business DM inbox
Every TikTok direct message alongside every other channel in one agent inbox.
48-hour reply window
Countdown timers and alerts so your team never misses TikTok's reply deadline.
Bot automation
No-code chatbots that greet users, answer FAQs, and collect leads around the clock.
AI message suggestions
Context-aware drafts in your brand voice. Agents respond faster, fewer edits.
Contact sync to CRM
TikTok users matched or created as CRM contacts, enriched with profile data and tags.
Conversation history
Full, searchable message history across every TikTok thread, stored in your CRM timeline.
How Orbis stacks up.
Native TikTok Business Center vs. third-party platforms vs. a CRM that runs your team.
| Feature | Orbis | TikTok Business Center | Chatdesk |
|---|---|---|---|
| AI agent | ✓ | — | ✓ |
| CRM integration | Native | — | — |
| Multi-channel inbox | ✓ | — | ✓ |
| Bot automation | ✓ | — | — |
| Starting price | $149/mo | Free (limited) | $500/mo |
Built for every TikTok playbook.
Whether you sell, manage creators, or run brand campaigns, Orbis adapts.
Creator economy
Engage fans at scale with templated replies, auto-tagging for VIP followers, smart routing to the right teammate.
Brand campaigns
Manage contest replies, capture leads from viral content, route high-intent users to sales automatically.
Bring TikTok into your support inbox.
14-day free trial. No credit card. The 48-hour window stops being a problem.