Hi, I'd like to check my order #ORD-2847. Can you help?
Your customer's WhatsApp. Your team's inbox. One conversation.
واتساب عميلك. إنباكس فريقك. محادثة واحدة.
Built in Riyadh · Khaleeji + English at equal craft
A
Ahmed Al-Rashid
WhatsApp
WhatsApp, Instagram, Email, voice, Messenger, Telegram, web chat. One inbox.
One CRM inbox for the channels your customers actually use.
S
WhatsApp
Hi, I'd like to check my order
Sure! Let me look that up
Instagram
Love your latest collection!
Thanks! DM for details
Messenger
Do you ship internationally?
Yes, 40+ countries!
Email
Re: Order Follow-up
Could you confirm the tracking...
X / Twitter
@customer
Great support from @orbis!
Telegram
Any updates on delivery?
Shipped today!
Web Chat
Need help choosing a plan
I'd recommend Pro!
Platform Capabilities
Everything an operator's bench needs.
Built for support, sales, marketing, and operations. One CRM, every channel, one team.
CRM & Lead Management
Every conversation becomes a contact. Every contact gets a pipeline stage. Custom fields, smart segments, tags, lifecycle stages. The shared inbox holds the history.
New Lead
Qualified
Closed
AI assistants and workflows
AI agents that auto-reply 24/7 across WhatsApp, Instagram, and web chat. A drag-and-drop workflow canvas behind them, for the handoff rules and follow-ups your team already runs. No code.
Survey & Ticketing
Collect CSAT feedback after conversations, manage support tickets with SLA tracking, and route issues to the right team with priority-based queues.
Broadcasts and campaigns
Send approved Meta templates to thousands at once. Segment audiences, schedule sends, watch delivery and read rates in real time. Same tool for Instagram and Email broadcasts.
Send to 2,500
1,260
740
500
Insights Dashboard & Reports
Real-time dashboards for response times, resolution rates, channel performance, and agent productivity. Export reports and track KPIs that matter.
Open API
RESTful API for the integrations you'll inevitably need: ERP, e-commerce, helpdesk, internal tools. Webhooks for real-time events. Programmatic access to contacts, messages, and workflows.
POST /api/v1/messages
GET /api/v1/contacts
POST /api/v1/workflows
Customer Behaviour Tracking
Track message patterns, engagement signals, lifecycle events, conversion triggers. Build behavioural segments. Trigger workflows on what customers do, not just what they say.
Event
Signal
Action
Omnichannel
Every channel, one conversation
Customers reach out on WhatsApp, reply on Instagram, follow up by email. Orbis threads every message into one conversation, so your team never loses context when the channel changes.
- Shared inbox with unified threads across 7+ channels
- WhatsApp chatbot with auto-reply and AI suggestions
- Routing and follow-ups that fire on the message itself, not on a cron
- Smart routing to the right agent automatically
AR
Ahmed Al-Rashid
4 channels · Last active 2h ago
Hi, I'd like to check my order #ORD-2847. Can you help?
Hey, sent you a DM about this too! Love your new collection btw
Subject: Order Follow-up. Following up on my order inquiry from earlier today. Could you confirm the tracking number?
Any update on the delivery? Getting a bit excited
Artificial Intelligence
AI customer support that works alongside your team
Custom AI personas for every use case
Create specialized AI agents with their own instructions, personality, and knowledge base. They handle the routine conversations across support, sales, and onboarding so your team can focus on the rest.
- Unique persona & tone per assistant
- Upload documents as knowledge base
- Auto-assign to channels & topics
Sales Assistant
Active on 3 channels
GPT-4o
A
Hi, I'm interested in the enterprise plan. Can you tell me about pricing?
Great question. Our Enterprise plan includes unlimited agents, all channels, white-label branding, and a dedicated account manager. Happy to set up a quick demo: what time works best for you?
Support Bot
Onboarding
Suggestions in the agent's ear, not over their shoulder
Reply suggestions one click away. Live sentiment on every conversation. Automatic summaries when an agent picks up where another left off.
- One-click smart replies
- Real-time sentiment detection
- Auto-generated conversation summaries
Customer: I've been waiting 3 days for my order and no one has responded!
Frustrated
Suggested replies
Summary
Customer frustrated about 3-day order delay with no communication. Requires immediate resolution and order status update.
Connect any API to your AI
Let AI agents call your existing APIs: CRM lookups, order tracking, inventory checks, payment status. The same answers your team gives, without the wait.
- Pre-built CRM & e-commerce tools
- Custom API endpoints with auth
- Multi-step tool chains
"Check my order"
Order Lookup
GET /api/orders
AI Response
200 OK
142ms
{ "order": "ORD-2847", "status": "shipped", "tracking": "1Z999AA..." }
See what your AI is doing, in numbers your manager will read
Usage and cost per agent. Resolution rate. Average response time. Knowledge base coverage. The dashboard a CFO would ask for, alongside the one a head of support actually uses.
- Usage analytics & cost tracking
- Knowledge base management
- Response quality scoring
12,847
AI Responses
+23%
94.2%
Resolution Rate
+5.1%
1.8s
Avg Response
-0.4s
AI Usage, Last 7 days
Knowledge Bases
Product Docs 2,340 chunks
FAQ Database 892 chunks
Policy Guide 456 chunks
Automate customer workflows with a visual builder
Build automations on a drag-and-drop canvas. Triggers, conditions, branches, actions. No code, no integrator on call, no waiting for engineering.
- Trigger on messages, events, or schedules
- Add conditions, delays, and branching logic
- Connect AI agents for smart responses
- No code required
Message Received
Any channel
Contains "order"?
Keyword match
Yes
AI Agent
Order lookup
No
Assign Agent
Sales team
Command Center
Every conversation, pipeline, and agent on one screen.
Live metrics that update as your team works. Glance once and you know where the queue stands, how the pipeline's moving, and who needs backup. No refresh required.
BAB Workspace
Dashboard
Live · Last 7 days
Messages
448
this period
Pipeline
$12.9K
3 open deals
Avg Response
1h 38m
first response
Capacity
47%
17/36 slots
Active Convos
6
6 unassigned
Agents Online
1
7 total
6
LIVE
Agents
Channels
Activity
Team Performance
Track agent scorecards, monitor SLA compliance, and identify coaching opportunities. Real-time leaderboards keep your team motivated and accountable.
0
Conversations
0
SLA Met
0
Avg Response
MonTueWedThuFriSatSun
Analytics Dashboard
Dive into conversation analytics, campaign tracking, and customer insights. Make data-driven decisions with interactive charts and exportable reports.
0
Messages
0
Satisfaction
0
New Contacts
Contact Activity
Mon
Tue
Wed
Thu
Fri
Sat
Sun
9am
10
11
12
1pm
2
3
4
5
6
7
8pm
Less
More
Built for Scale
And so much more
White-label, multi-workspace, knowledge base, role-based access, onboarding flows, native social posting. Out of the box.
White-Label Branding
Your brand, your rules. Custom colors, logos, domains, and login screens. The platform becomes entirely yours.
Multi-Workspace
Manage multiple organizations from a single account.
S
Orbis HQ
A
Acme Corp
G
GlobalTech
Add workspace
X/Twitter Integration
Post, schedule, and monitor tweets natively.
What's happening?
Our support team just shaved 90 seconds off first-reply time on WhatsApp. Same humans, better tools.
Thu, 2:00 PM
Post
Knowledge Base
Build searchable help centers your team and customers actually use. AI-assisted search returns the right article on the first try.
How do I connect WhatsApp?
Connecting WhatsApp Business
Step-by-step guide to connect your WhatsApp...
WhatsApp Message Templates
Create and manage approved templates for...
WhatsApp FAQ
Common questions about WhatsApp integration...
Onboarding Checklists
Guide new users step-by-step through setup with interactive progress tracking and contextual tips.
Getting Started
3 of 5
Create your account
Completed 2 min ago
Connect a channel
Completed 1 min ago
Import contacts
Completed just now
4
Send your first message
~2 minutes
5
Set up a workflow
Role-Based Access
Granular permissions for every role and team.
View
Edit
Delete
Admin
Admin
Manager
Agent
Trusted by teams worldwide
Teams across Saudi Arabia, UAE, and Egypt use Orbis to manage WhatsApp CRM and customer support automation.
"Orbis transformed how we handle customer conversations. Response times dropped by 47% and our team finally has a single source of truth across all channels."
"The AI agents handle 70% of routine inquiries automatically. Our agents focus on complex cases while the AI keeps customers happy around the clock."
"We went from juggling 5 different tools to one platform. The workflow builder alone saved us 20 hours per week in manual routing and follow-ups."
Channels you can connect today
WhatsApp
Instagram
Gmail
X (Twitter)
Telegram
Messenger
TikTok
Voice
Web Chat
Pricing
Simple, transparent pricing
Start with a 14-day trial. Pay monthly, cancel anytime, no hidden fees.
Monthly
Annual
Save 20%
Starter
Solo agent or micro-team
$
79
/mo
- Up to 3 agents
- 1 WhatsApp number
- 1,000 contacts
- 5 workflows
- Basic reports
- AI agent (500 msgs/mo)
Most Popular
Growth
For growing teams
$
149
/mo
- Up to 10 agents
- 2 WhatsApp numbers
- 10,000 contacts
- Unlimited workflows
- Deal pipeline & SLA
- AI agent (2,000 msgs/mo)
Business
For scaling operations
$
299
/mo
- Up to 25 agents
- 50,000 contacts
- White-label branding
- API access
- Custom reports
- Priority support
Enterprise
On-premise, custom seat counts, dedicated support
Custom
- Unlimited agents
- Unlimited contacts
- SSO & advanced security
- Dedicated account manager
- SLA guarantees
- On-premise deployment
14-day free trial on all plans · No credit card required · Cancel anytime
Frequently asked questions
What is a WhatsApp CRM and how does it help my business?
A WhatsApp CRM connects the WhatsApp Business API to your customer-management tools in one platform. Orbis combines WhatsApp, Instagram, Email, and voice calls into a single inbox, with an AI agent that replies, automation running in the background, and broadcasts you can fire to thousands of numbers at once.
What's the difference between regular WhatsApp and the WhatsApp Business API?
Regular WhatsApp and WhatsApp Business are built for individuals. The WhatsApp Business API is built for companies: multiple agents on the same number, broadcast campaigns, chatbots, and integrations with CRMs like Orbis. There's no separate app to install. The API runs from inside the platform.
How do I send WhatsApp broadcast messages without getting my number blocked?
Orbis runs on the official WhatsApp Business API from Meta, not back-door tooling. Send approved templates to thousands of numbers, segment your audience, schedule sends, and track delivery, read receipts, and responses in real time. Your number stays compliant.
How do I build a WhatsApp AI chatbot with no code?
The workflow editor is fully drag-and-drop. Pick a trigger (keyword, business hours, contact tag), connect it to your AI agent, and you're live. The agent handles natural conversation around the clock, in English, Arabic, and any language you train it on.
Does the AI agent reply naturally in Arabic?
Yes. The AI agent runs on large language models that understand Modern Standard Arabic alongside Gulf, Levantine, and Egyptian dialects. You shape the reply tone, feed it your products and policies, and it speaks to your customer in their dialect, not a translated approximation.
How much do WhatsApp API marketing messages cost?
Meta charges per conversation (typically $0.01 to $0.08 depending on country and conversation type). Orbis pricing starts at $79/month for the platform, inbox, automation, and AI agent. Meta's conversation fees are billed by Meta directly with zero markup from Orbis.
What's the best CRM for small and medium businesses?
Orbis is built for small and medium businesses, with bilingual English/Arabic support from day one. From $79/month, it includes WhatsApp CRM, unified inbox, AI agent, and campaign broadcasting. No enterprise-grade complexity required.
Does Orbis work for businesses in Saudi Arabia and the UAE?
Yes. Orbis is built for businesses across Saudi Arabia, the UAE, Egypt, and the wider Gulf, with full Arabic localization and WhatsApp at the core: the channel your customers open ten times a day. Infrastructure runs on Google Cloud in Dammam, which means low latency for MENA traffic.
What is the unified inbox and how does it handle WhatsApp and Instagram together?
The unified inbox brings WhatsApp, Instagram, Email, Telegram, and web chat onto one screen. When the same customer messages you on WhatsApp and later returns through Instagram, they appear as one connected conversation. Your team never loses context across channels.
What's the best omnichannel customer service platform for MENA?
Orbis was built in MENA, for MENA, with full Arabic RTL and Khaleeji dialect support in the AI agent from day one. Most competitors (WATI, Trengo, Intercom) treat Arabic as an afterthought, while Orbis treats it as a primary language.
Can I cancel anytime?
Yes. All plans are month-to-month with no long-term contracts. Cancel or downgrade anytime from your account settings, and you'll keep access until the end of the current billing period.
Is Orbis compliant with Saudi Arabia's PDPL?
Yes. Orbis is compliant with Saudi Arabia's PDPL and GDPR. Data is encrypted in transit (TLS 1.2+) and at rest (AES-256). Enterprise customers can deploy on-premise for full control over their data.
Is there a free trial?
Yes. All plans come with a 14-day free trial, no credit card required. You get full access to the AI agent, workflow builder, and every channel integration during the trial.
Ready to unify your customer support?
Join support, sales, and marketing teams across Saudi Arabia, UAE, and Egypt already using Orbis as their WhatsApp CRM
14-day free trial · No credit card required
No credit card required · Free 14-day trial · Cancel anytime