Universal channel

Email, in the same thread as everything else.

Gmail, Office 365, or any IMAP/SMTP inbox. Conversations get threaded automatically. AI drafts in your voice, campaigns ship without leaving the CRM.

Everything email can do, threaded in.

From one-click OAuth to AI-assisted replies, your inbox becomes a collaborative workspace.

One-click auth for Google Workspace and Microsoft 365. No app passwords or manual IMAP config required.

Connect any email provider via standard IMAP and SMTP. Works with Zoho, Yahoo, self-hosted mail servers, and more.

Emails group into conversation threads automatically. Your team sees full history without digging through inboxes.

One-click context-aware replies. AI reads the thread, matches your tone, drafts the response, your agent edits and sends.

Targeted bulk sends with merge fields, scheduling, and open/click tracking. Build sequences inside the CRM.

Branded signatures with images, links, and social icons. Per-agent or organization-wide defaults.

Honest comparison against the legacy helpdesks.

Feature	Orbis	Freshdesk	Zendesk
AI email agent	Built-in	Freddy AI add-on	Advanced AI add-on
Multi-channel inbox	8 channels	5 channels	6 channels
Visual workflow builder	Included	Limited	Enterprise only
Email campaigns	Built-in	—	—
Starting price	$149/mo flat	$15/agent/mo	$55/agent/mo

Whether you handle 50 or 5,000 emails a day, Orbis keeps the team organized.

Incoming emails create conversations, route to the right team, and resolve with full context and SLA tracking.

Campaigns with personalized merge fields, follow-up sequences, and open tracking to close more deals.

Trigger automated emails from workflows: order confirmations, assignment alerts, status updates.

14-day free trial. No credit card. One-click OAuth for Gmail and Office 365.