Deliver five-star digital experiences across WhatsApp, Instagram, email, and voice. Orbis gives UAE hospitality teams an AI-powered concierge, multilingual support, and automated guest journeys — from inquiry to checkout.
Delivering exceptional guest experiences at scale requires overcoming these common hurdles.
Inquiries arrive on WhatsApp, Instagram, email, and the website — with no single view of the guest across channels.
UAE hotels serve Arabic, English, Russian, Chinese, and Hindi-speaking guests. Thin teams can't cover every language 24/7.
When a guest asks about availability on WhatsApp and waits hours for a reply, they book elsewhere. Speed is revenue.
Without automation, every guest gets the same generic experience — no pre-arrival tips, no post-stay follow-up.
Expo, Formula 1, and peak tourism months generate inquiry volumes that overwhelm front desk and reservations teams.
Reviews appear on Google, TripAdvisor, WhatsApp, and email — making it hard to track sentiment and respond quickly.
Every hospitality challenge mapped to a purpose-built solution.
WhatsApp, Instagram, email, voice, and website chat unified into one timeline per guest. Full context at a glance for every team member.
Orbis AI responds in Arabic, English, Russian, Chinese, and more. Auto-detect guest language and reply naturally — 24/7, without staffing every language.
Automated responses to availability inquiries. AI confirms dates, shares rates, and routes qualified leads to reservations within seconds.
Pre-arrival tips, check-in reminders, room service menus, and post-checkout surveys — all triggered automatically via WhatsApp workflows.
During peak events, AI agents absorb the inquiry surge. Common questions about amenities, directions, and services resolve instantly.
Auto-CSAT after checkout with negative score routing to the duty manager. Track guest satisfaction trends across properties and time periods.
Three ways UAE hotels use Orbis to deliver exceptional guest experiences.
Guests message your hotel on WhatsApp and get instant, multilingual answers about room service, spa bookings, local recommendations, and amenity hours — 24/7, powered by AI.
When a guest asks about availability, an automated workflow checks dates, sends rate options with rich media, and routes interested guests to reservations — all within minutes.
One hour after checkout, guests receive a WhatsApp satisfaction survey. Negative scores trigger an instant alert to the guest relations manager for recovery outreach.
The Orbis capabilities that matter most for hotels, resorts, and hospitality groups.
One timeline per guest across WhatsApp, Instagram, email, voice, and web chat.
Auto-detect guest language and respond naturally in Arabic, English, Russian, Chinese, and more.
Visual builder for guest journeys: pre-arrival, in-stay services, checkout, and re-engagement.
Front desk, concierge, and reservations collaborate with internal notes, assignments, and SLA tracking.
Track CSAT trends, response times, and resolution rates per property, team, and channel.
Send seasonal offers, loyalty rewards, and event invitations to past guests via WhatsApp broadcasts.
Common questions from UAE hospitality teams evaluating Orbis.
Yes. Orbis AI auto-detects guest language and responds fluently in Arabic, English, Russian, Chinese, Hindi, and many more. Your team sees a translated version alongside the original, enabling seamless collaboration.
Orbis supports API integrations with major property management systems. Workflows can pull reservation data, guest profiles, and room status to power automated responses and guest journeys.
When a guest messages your hotel on WhatsApp, the Orbis AI agent responds instantly with information about amenities, dining, local attractions, and services. It escalates to a human agent for complex requests like special arrangements.
Absolutely. Workflow automations can send pre-arrival details (directions, check-in time), welcome messages on arrival day, and post-checkout satisfaction surveys — all via WhatsApp, timed to the guest's reservation.
Yes. Orbis supports multi-tenant architecture where each property gets its own inbox, team, workflows, and analytics — while the group level has a consolidated view across all locations.
Orbis provides guided onboarding with WhatsApp Business API setup, hospitality-specific workflow templates (guest journey, concierge, feedback), and AI training with your hotel's knowledge base. Most properties go live within 72 hours.
Join leading UAE hotels using Orbis to delight guests, reduce response times, and drive repeat bookings.