Turn every WhatsApp conversation into a sale. Orbis gives Saudi retailers AI-powered automation, omnichannel engagement, and Arabic-first support — built for the pace of Vision 2030 digital commerce.
Fast-growing retail in the Kingdom comes with unique customer engagement hurdles.
During Ramadan, Saudi National Day, and flash sales, inquiry volumes spike 5–10x, overwhelming support teams.
Customer conversations are scattered across WhatsApp, Instagram, and website chat with no single profile or history.
Agents spend hours every day copy-pasting order tracking information instead of selling or resolving issues.
Most chatbot platforms struggle with Arabic, leaving Saudi retailers without automated customer service in their customers' language.
Running WhatsApp marketing campaigns to thousands of customers requires tools that most small retailers don't have access to.
Saudi regulations require customer data to remain within the Kingdom, but most SaaS CRMs host data overseas.
Every pain point mapped to a purpose-built feature.
Orbis AI agents auto-respond in Arabic and English, handling FAQs, product questions, and order lookups — even during Ramadan rush.
WhatsApp, Instagram, email, voice, and website chat converge into one inbox. Every customer gets a single profile with full conversation history.
Connect your store (Salla, Zid, Shopify) and let workflows auto-pull order status, send tracking updates, and confirm deliveries via WhatsApp.
Orbis AI understands Modern Standard Arabic and Saudi dialect. Auto-translate between Arabic and English for mixed-language teams.
Segment audiences by purchase history, tags, or lifecycle stage. Send template-approved broadcasts with delivery and read analytics.
Deploy Orbis on your own Saudi-based infrastructure for full data residency compliance. Your data never leaves the Kingdom.
Three ways Saudi retailers use Orbis to drive measurable results.
Broadcast Ramadan offers to segmented customer lists via WhatsApp. AI agents handle the flood of replies, qualify leads, and route hot prospects to sales agents in real time.
When a customer messages "Where is my order?", a workflow fetches the status from your e-commerce platform and replies with real-time tracking — no human needed.
Tag high-value customers automatically based on purchase history. Route their conversations to dedicated agents with priority SLA, ensuring premium service for top spenders.
The Orbis capabilities that matter most for retail in the Kingdom.
All channels in one view. Assign, tag, snooze, and resolve conversations as a team.
24/7 AI that understands Arabic questions, resolves issues, and escalates to humans when needed.
Visual drag-and-drop builder for order confirmations, follow-ups, CSAT surveys, and more.
Send WhatsApp campaigns to thousands with templates, segmentation, and delivery analytics.
Internal notes, @mentions, collision detection, and role-based access for multi-agent teams.
Track response times, resolution rates, CSAT scores, and revenue attribution across all channels.
Common questions from Saudi retail teams evaluating Orbis.
Yes. Orbis AI is trained on Arabic (including Saudi dialect) and English. The entire interface supports RTL Arabic, and AI agents can respond fluently in both languages within the same conversation.
Orbis connects to popular Saudi e-commerce platforms including Salla, Zid, and Shopify. Workflows can pull order data, trigger shipping notifications, and sync customer records automatically.
Absolutely. Orbis supports Meta-approved template messages for broadcast campaigns. Segment by purchase history, tags, or custom fields, then track delivery, read rates, and conversions.
Orbis offers on-premise deployment for organizations that require data to remain within Saudi Arabia. Your infrastructure, your rules — full compliance with NCA and PDPL regulations.
Orbis uses large language models fine-tuned for Arabic comprehension. The AI agent handles product inquiries, order status checks, and FAQs in natural Arabic, with automatic handoff to human agents for complex cases.
Orbis includes guided onboarding with WhatsApp Business API setup, workflow templates for retail, and Arabic AI configuration. Most retail teams are live within 48 hours.
Join leading Saudi retailers using Orbis to sell more, support faster, and grow through WhatsApp.